Continuous Customer Satisfaction
Continuous customer satisfaction is crucially important for us due to our corporate vision. We are studying for this and are taking all the necessity precautions to keep satisfaction. For instance, we dedicate a customer service presentative for each customer so in every situation you can easily reach anyone who is responsible for it. Besides, if the project is large enough we dedicate a food engineer who fully works in your company kitchen.
We care any recommendation from you and carefully evaluate to optimize our service. We encourage customers to give a complaint message, in case, you detect a mistake on us. At this point, Net Kurumsal raises awareness and has got a unique concept to solve tiny problems.
The kitchens have all the national quality sertification to provide professional services; besides, they have some of the international ones in terms of perfection of the quality. Besides all these, as Net Kurumsal we compose some quality principles for food production to inspire other food companies in Turkey.
Menu Planning Policy
Your menus are created by our food engineers and are sent your e-mail address per month to let you view. After you evaluate and agree with the menus, they will be ready to be implemented. While creating menus, “the balance of protein, fat and carbohydrate”, “caloric value”, “sectoral diffirences” are considered. To put in a nutshell, menus are vitally important for us to serve an excellent type.
Supply Chain Management
We fully control movement and storage in terms of management of SCM. We applicate some of the international SCM application: resource-based view, channel coordination, total quality management (TQM).
All of our customers have liability insurance by Net Kurumsal. In case of bad situation you have the rights to take your monetary compensation from insurance company.